So many of the purple and white Xenos are being returned that they are making it extremely difficult to get the job done. I have called three times now, waited on hold forever, even left my phone number for a return call which never came. I finally got through to a human being and she immediately transferred me straight into a voice mail. They are also making customers fill out a bat registration form before you can get a "Return Authorization Number". Rest assured, this is all a scam, meant to make it as difficult as possible to get a replacement bat. It is similar to the disincentives created by companies to receive a rebate. I wish our girls didn't like the Xenos and then I wouldn't have to bother with Louisville Slugger.