I'm not going to discuss the returning of emails, but I do know a few years ago, there were some very angry people that felt as if they were used when I posted a list of teams that applied to a tournament that I ran, and they eventually did not get in. So, despite people clamoring for it, I stopped listing teams until they were officially accepted.
What people have to realize is that while tournament directors have a huge responsibility to the softball community they are serving, the customers, so to speak, are never satisfied. There will be people nit-picking and second guessing on every side of each decision made. So, for those TDs that are putting forth an effort to do things right, cut them a break.
These men and women (for the most part) are not professionals, and are trying to do their best. Much of developing and running a successful tournament is trial and error.