Ron,
One of the reasons for a forum such as this is to create discussion and communication. For lack of a better comparison, I liken this particular post to a product comparison in Consumer Reports magazine. To give erroneous facts or make slanderous comments about anybody on this forum is, and should be, out of bounds. I think the moderators do an excellent job monitoring that.
I stated that you had different priorities than us. I see nothing slanderous about that - we all have different priorities. As a matter of fact, we had several discussions with you AND the staff. I am not an unreasonable person, but after three "no-shows", we took our business elsewhere. We were told why the first two times (personal reasons I will not discuss on here). We never once got a phone call telling us you would not be there, and asking us to reschedule. We showed up at our scheduled time - and got an "oh well".
This was over five years ago, so I'm sure your schedule is different now. I have never doubted your expertise as an instructor, or your talent as a pitcher. The only problems we had were attention during a lesson (phone calls, which was NOT explained why at the time - but personal business is none of my business) and what I would call "customer service" issues - not calling us when cancelling, causing us unneeded travel. The REASON for your absence was NOT the issue, it was just that no one bothered to call us.
We too have made countless monetary and time sacrifices for our kids. I worked nights for several years also, so that's nothing new to me. There was absolutely nothing personal in our decision - it was a business transaction, and we felt short-changed.
From your response above, I can tell you are very dedicated to fastpitch softball. You obviosly take great pride in your students, many of which have excelled at the college level. I'll go out on a limb and suggest that ours was an isolated incident, and let bygones be bygones.