I understand Victor's previous post about people not being thankful they have a place to play softball. This weekend came down to simple business courtesy for me. They guaranteed 4 games. Then a week before the tournament, they dropped it to 3 games with a note that if you wanted a refund, then you could have a full refund, but not play. Last year, at GAPSS, the game guarantee was changed due to WEATHER. The people running GAPSS made sure they tried to accommodate their customers (players, parents, and spectators) for the inconvenience. That is smart business. The Spanodome changed the guarantee because they let in too many teams. They violated a contract and then said deal with it. The message received was "We do not care what our customers think of us at this particular event".
They may care about girls softball. They may care about the teams that are organized out of this facility. I don't know. I am only going on what this event said to me as a customer. I am not bitter about this experience, but I leave it a more informed customer for the future.