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Member
I waited several days before posting this and do not do it lightly.
The point of this post is to just warn those who have not dealt with this man to be on guard for aggressive sales tactics and for him to find a way to automatically charge your credit card each month. You probably all know who he is, the man behind softballpeakperformance.com. I doubt whether any of us are not on his e-mail lists.
I have purchased a couple of products from him in the past and have no issue with the products or his services or knowledge. About 8 or 9 days ago I ordered a DVD from his site (not even one of his DVDs) and saw that I needed to uncheck a box so as not to be entered into a "free" trial for a membership into his club. Of course, after the free trial your credit card is charged a certain amount each month.
I made certain to uncheck the box. A day after I placed the order I started getting daily e-mails from the Peak Performance Club, informing me of my "free" trial membership. The e-mails actually came from an address of "bizmailtoday" and said they were "on behalf of Marc Dagenais." After two days of these e-mails, I e-mailed Marc's support address. Two or three days went by with no response, so I e-mailed again. The first e-mail was polite and simply asked them to remove me from this club and to make sure my credit card would not be charged. The second e-mail was appropriately angry and I made threats to inform the BBB, softball message boards and the NFCA since he writes a column for them.
After another 2-3 days, I received the response below. Keep in mind that after this response and a subsequent phone call, I am still a member of this club and receiving the daily e-mails.
"Hi Joseph,
Thank you so much for contacting us.
We checked your records and it shows that you're not a member of our Softball Peak Performance Club.
Your last transaction with us is your order for Making Things Happen DVD.
Could you please tell us what is really your concern? (boldface added by me)
Or if you were charged for the membership kindly provide us the transaction for that?
Sincerely,
Angela Christy Alejaga
Executive Assistant to Marc Dagenais
M.O. Dagenais & Associates Inc.
support@softballperformance.com
http://www.softballperformance.com
Phone and Fax: 1 866 589 0439
Office hours: Monday-Friday - 10:30 AM to 6:30 PM EST"
Ok, so after receiving this e-mail, asking me "what is really your concern," I called Angela and explained to her that I was receiving daily e-mails informing me I am in this club and that I know one's credit card is charged after the trial membership. She insisted I wasn't in the club. I started to read one of the e-mails to her and she seemed to indicate that was impossible because they have no record of me being in the club. Her English was so bad it was difficult to understand her. I resisted going off on her for her idiotic question about what is really my concern and just concentrated on making sure my credit card (which belongs to Whitworth University) will not be charged. She insisted it won't, so we'll see.
And of course, I am stlll receiving e-mails every day telling me of the wonderful benefits of this club and that my trial membership is almost over.
Again, I have no problem with Marc's products. And although I abhor his time-share-like sales tactics, he has a right to come off like a greedy huckster if he so chooses. But the consequences of doing business this way are to risk having people expose your tactics and general unprofessionalism on the Internet and elsewhere.
Needless to say, I will never be ordering anything else from him. For that matter, my DVD hasn't even arrived yet, so between that and making sure my card is not charged, I might not be done with him just yet.
The point of this post is to just warn those who have not dealt with this man to be on guard for aggressive sales tactics and for him to find a way to automatically charge your credit card each month. You probably all know who he is, the man behind softballpeakperformance.com. I doubt whether any of us are not on his e-mail lists.
I have purchased a couple of products from him in the past and have no issue with the products or his services or knowledge. About 8 or 9 days ago I ordered a DVD from his site (not even one of his DVDs) and saw that I needed to uncheck a box so as not to be entered into a "free" trial for a membership into his club. Of course, after the free trial your credit card is charged a certain amount each month.
I made certain to uncheck the box. A day after I placed the order I started getting daily e-mails from the Peak Performance Club, informing me of my "free" trial membership. The e-mails actually came from an address of "bizmailtoday" and said they were "on behalf of Marc Dagenais." After two days of these e-mails, I e-mailed Marc's support address. Two or three days went by with no response, so I e-mailed again. The first e-mail was polite and simply asked them to remove me from this club and to make sure my credit card would not be charged. The second e-mail was appropriately angry and I made threats to inform the BBB, softball message boards and the NFCA since he writes a column for them.
After another 2-3 days, I received the response below. Keep in mind that after this response and a subsequent phone call, I am still a member of this club and receiving the daily e-mails.
"Hi Joseph,
Thank you so much for contacting us.
We checked your records and it shows that you're not a member of our Softball Peak Performance Club.
Your last transaction with us is your order for Making Things Happen DVD.
Could you please tell us what is really your concern? (boldface added by me)
Or if you were charged for the membership kindly provide us the transaction for that?
Sincerely,
Angela Christy Alejaga
Executive Assistant to Marc Dagenais
M.O. Dagenais & Associates Inc.
support@softballperformance.com
http://www.softballperformance.com
Phone and Fax: 1 866 589 0439
Office hours: Monday-Friday - 10:30 AM to 6:30 PM EST"
Ok, so after receiving this e-mail, asking me "what is really your concern," I called Angela and explained to her that I was receiving daily e-mails informing me I am in this club and that I know one's credit card is charged after the trial membership. She insisted I wasn't in the club. I started to read one of the e-mails to her and she seemed to indicate that was impossible because they have no record of me being in the club. Her English was so bad it was difficult to understand her. I resisted going off on her for her idiotic question about what is really my concern and just concentrated on making sure my credit card (which belongs to Whitworth University) will not be charged. She insisted it won't, so we'll see.
And of course, I am stlll receiving e-mails every day telling me of the wonderful benefits of this club and that my trial membership is almost over.
Again, I have no problem with Marc's products. And although I abhor his time-share-like sales tactics, he has a right to come off like a greedy huckster if he so chooses. But the consequences of doing business this way are to risk having people expose your tactics and general unprofessionalism on the Internet and elsewhere.
Needless to say, I will never be ordering anything else from him. For that matter, my DVD hasn't even arrived yet, so between that and making sure my card is not charged, I might not be done with him just yet.